General Enquiries

If you have a query please contact Mrs Bell, the Office Manager, on the enquiries email below.

Safeguarding Queries

If you have a child protection concern, please contact our Designated Safeguarding Lead, Mrs Knight, via the school email address and phone number.

Coombe Girls' School

Clarence Avenue

New Malden



020 8942 1242

Attendance, lateness and leave of absence requests

Reporting an absence

Parents must telephone 020 8942 1242 option 1 or text 07786 201 172 the school by 08:20 on the first day of their daughter or son’s absence and every day thereafter.

Parents must record

(i) their daughter’s or son’s name, spelling them


(ii) her/his form and

(iii) the reason for her/his absence.

Late arrivals

We take punctuality very seriously and will work with you to ensure that your daughter has a good start to the working day.

All late arrivals will be counted and will lead to an after school detention on Friday each week.

We will follow this pattern:

  • 1 late – text message home and 10 minute tutor detention after school

  • 2 lates – text message + 20 minute Friday detention after school

  • 3 lates – text message + 30 minute Friday detention after school

  • 4 lates – text message + 40 minute Friday detention after school plus parent meeting

  • 5 lates – text message + 1 hour Friday detention after school plus parent meeting

Absence requests

Absence requests are rarely granted and almost never to those whose attendance is below 98%.

Requests for holidays during term time are never authorised.

Requests for all forms of absence (including medical appointments) must be made well in advance and in writing.

Parents must print and complete the pro forma below and return it to the school; we ask for a month’s notice.

The Headteacher will then make a decision as to whether the absence is approved or not and this decision is final.

Any absence taken without authorisation, without suitable notice, or taken after the school has refused permission, will be treated as unauthorised.

A pattern of such absence, or a one off absence of more than one day, will trigger further intervention.

The school will always inform the appropriate staff at the Local Authority about any unauthorised absences.

We need to be advised each day of your child's absence.


Parent Guide to ParentPay.pdf